Souq.com, online marketplace of the Middle East, is an e-commerce platform in English-Arabic language and is considered as the largest e-commerce site in the Arab world. Initially, this was an auction site which was linked to internet portal Maktoob. Later in 2005, souq.com was founded by Ronaldo Mouchawar as an online shopping site with a marketplace where retailers sold their items through its platform.
The company offers a large number of products across categories from consumer electronics to fashion, from household goods to watches & perfumes. You will get everything from jewellery and backpacks to tablets and even toy cars. Driven by smart & updated technology and trusted by millions in the Arab world, souq.com is committed to providing good deals with exceptional services which thrive to make the shopping experience of its customers as much enjoyable & seamless as possible. In fact Souq Customer Care Number Service is considered to be one of the best in the world.
Since its inception souq.com managed to raise $75 million from its various investors; in March 2014 the company raised around $75 million from Naspers, a Cape Town, South Africa-based organization, bringing the total raised amount to $150 million, which is the largest amount raised by any internet-based business in the Middle East. As of 2014, the site spread its business and delivered products to the U.A.E., Saudi Arabia, Kuwait, Egypt, Bahrain, Oman, and Qatar.
Apart from Naspers Ltd., this company was also backed by Tiger Global Management, a Dubai based organization, as of 2015. It is said that by October 2015 souq.com was valued at around $1 billion and had around 10 million visitors monthly.
By March 2017 souq.com sold over 8.4 million products in 31 categories that include fashion products, health and beauty, consumer electronics, household goods and baby products. In this current year, Souq.com has also localized operations in Saudi Arabia, United Arab Emirates and Egypt as part of their growth plan. Currently, the company has employed around 2,500 employees in engineering, retail, customer support, fulfilment and delivery sections.
During the same time, Emaar Malls of Dubai made an offer for souq.com of $800 million & Amazon.com Inc. confirmed that souq.com would be acquired by them with around $700 million. The deal is still in the process and expected to get completed in 2017.
Mr Mouchawar, the chief executive officer of souq.com has recently said in an interview that online sales have grown between 60 and 90% thanks to high mobile penetration & the young population who are familiar with technology these days. The company is continuously improvising their product line to attract & retain customers. They recently launched automotive category to provide a huge selection of car accessories online at the most promising deals. The automotive category is one of the firsts in the region for an e-commerce platform.
Not only new product line, souq.com took its next jump with first Customer Experience centre, Helpbit Service Centre in Dubai that offer customers’ immediate repair on smaller jobs. However, they still retain their Customer service help line numbers for any assistant.
Souq Customer Care contact number can be searched online & their primary office is located at Dubai Internet city.